Refund policy

All Sales Final

Due to the hygienic nature of hair extensions, all sales are final. We do not accept returns or issue refunds once an order has been delivered.

Quality Assurance & Damaged Items

We stand behind the quality of our products. If you believe you received a defective or incorrect item, please contact us within 48 hours of delivery and before installation, alteration, or use.

To be eligible for review:

• Hair must be unused, uninstalled, and unaltered
• Items must be in original condition
• Clear photo and/or video documentation is required
• Claims must be submitted prior to installation

If a claim is approved, we offer a replacement or store credit, at our discretion.

Refunds are not issued.

Exchanges

We do not offer exchanges. If a claim is approved, resolution will be provided via replacement or store credit only.

European Union Customers

If your order is shipped to the European Union, you may have the right to cancel your order within 14 days of delivery, in accordance with EU consumer protection laws.

However, this right does not apply to goods that are sealed and not suitable for return due to health or hygiene reasons once opened, including hair extensions. Once hair extensions have been opened, handled, or altered, the right to cancellation is void.

Contact

For quality-related concerns, please contact us at: id.rawextensions@gmail.com